Tree Surgeons Nottinghill Service Terms and Conditions

These Terms and Conditions apply to all services provided by our tree surgeons in Nottinghill and set out the basis on which we accept bookings, carry out work, manage payments, deal with cancellations, and address liability. By requesting a quotation, making a booking, or allowing work to proceed, the customer agrees to be bound by these terms. They are designed to create a clear and fair agreement between the customer and the service provider for all tree surgery services, arboricultural maintenance, and related site operations.

For the purposes of these terms, the expressions “we”, “us”, and “our” refer to the tree surgery service provider, while “you” and “the customer” refer to the person, company, landlord, managing agent, or other party instructing the work. These terms apply to domestic, commercial, and communal properties unless we agree otherwise in writing. They are intended to complement any written quotation, estimate, or schedule of work, and in the event of inconsistency the written quotation shall take priority only where expressly stated.

We reserve the right to update these terms from time to time, and the version in force at the time of booking will apply to that instruction. Nothing in these terms affects your statutory rights where they cannot be excluded by law. The customer should read these terms carefully before confirming an appointment or authorising any tree surgery works.

Booking for tree surgeons in Nottinghill begins with a request for an estimate, survey, or fixed quotation. Any quotation is usually based on the information provided by the customer and, where needed, a site inspection. The quotation may describe the proposed works, access assumptions, waste removal arrangements, and any exclusions. A quotation is not a guarantee that the same scope will be suitable if site conditions change or if the trees, property boundaries, or access points differ from those originally described.

When a customer accepts a quotation, the acceptance may be made verbally, in writing, or by other clear confirmation, including by email or message. Acceptance forms a booking request, but the booking is only confirmed once we have acknowledged the appointment and, where required, received any deposit or advance payment. We may ask for details such as preferred dates, site access instructions, parking arrangements, and information about shared boundaries or permissions that may affect the work.

If the work involves protected trees, conservation constraints, third-party land, shared access, or unusually complex access conditions, the customer is responsible for ensuring that all necessary permissions, notices, consents, and approvals are in place before the agreed start date. We may choose to delay or decline the job if the necessary permissions are missing or appear uncertain. Any delay caused by incomplete information, lack of access, or the absence of required authorisations may result in rescheduling charges or revised pricing.

Our booking process is intended to be straightforward, but it remains conditional upon practical and legal readiness to proceed. Unless otherwise agreed, dates and times are approximate and may be affected by weather, traffic, prior jobs, safety concerns, staff availability, or equipment issues. The customer acknowledges that tree surgery is a weather-sensitive and risk-sensitive service, and that some changes to the schedule may be necessary for safety or operational reasons. We will use reasonable efforts to keep the customer informed if changes become necessary.

Payments are due in accordance with the quotation or invoice issued for the relevant service. Unless stated otherwise, invoices are payable within the period stated on the invoice or, if no period is stated, immediately upon completion of the work. For larger projects, we may request a deposit, staged payment, or payment in advance for materials, machinery, traffic management, or specialist access requirements. All prices are generally quoted exclusive of VAT unless expressly stated otherwise, and any applicable tax will be added in accordance with law.

We accept payment by the methods specified at the time of booking or invoicing. Payment is not considered made until cleared funds are received. If payment is late, we may charge interest on overdue sums at the statutory rate permitted under the Late Payment legislation applicable to business transactions, where relevant, and may recover reasonable debt recovery costs where allowed by law. Failure to pay on time may also entitle us to suspend further works, withhold completion documentation, or refuse future bookings until outstanding balances are settled.

Where a quotation is based on estimated quantities, unforeseen site conditions, or provisional assumptions, the final amount may differ from the original estimate if additional work becomes necessary. This may include, for example, extra climbing time, sectional dismantling, stump grinding adjustments, emergency safety measures, hidden decay, or the need to protect surrounding structures. Any material change in scope will normally be discussed with the customer before proceeding, unless immediate action is required to protect people, property, or the tree surgeon team from danger.

We may also request payment in full before leaving the site where the work has been completed and the invoice is due immediately. If a customer disputes an invoice, they must notify us promptly and provide reasons for the dispute. Disputed amounts should not be withheld without good cause, and the undisputed portion of any invoice should still be paid on time. Any agreed goodwill adjustment or correction will be documented in writing where practicable.

Cancellations must be made as early as possible. If you cancel or postpone a booking after confirmation, we may charge a cancellation fee to cover lost time, administration, and any costs already incurred. The fee may vary depending on how much notice is given and whether staff, machinery, or waste disposal arrangements have already been committed. For example, short-notice cancellations may attract a higher charge because tree surgery operations often require specialist planning and scheduling. If work has already begun, you may be charged for the portion completed and for any unavoidable costs.

Cancellations made because of severe weather, unsafe access, or circumstances beyond either party’s reasonable control may be rescheduled without penalty where practicable, although we reserve the right to recover reasonable costs actually incurred. If the customer wishes to change the scope of work, the date, or the access arrangements after confirmation, we may treat this as a cancellation and rebooking, particularly where resources have already been allocated. Any refund due will be calculated after deduction of genuine costs, labour already spent, and non-recoverable expenses.

We may cancel or postpone a booking if the site becomes unsafe, if there is a risk of damage that cannot reasonably be managed, if required permissions are unavailable, or if weather conditions make the work impractical. In such cases, we will aim to reschedule at the earliest reasonable opportunity. The customer understands that tree surgery and arboricultural works may need to be stopped or altered during storms, high winds, freezing conditions, or other adverse circumstances.

Our liability is limited to the reasonable care and skill expected of a competent tree surgery service provider. We will take appropriate steps to avoid damage to property, utilities, landscape features, and nearby structures, but certain risks are inherent in tree work. Branch movement, falling debris, hidden decay, root instability, underground services, and site obstructions can create hazards even when all reasonable precautions are taken. The customer must tell us about known risks, including concealed services, unstable ground, previous structural issues, or boundary disputes.

If damage or loss occurs as a direct result of our negligence, we will handle the matter in accordance with applicable law and our insurance arrangements, but we shall not be liable for indirect, consequential, or purely financial losses unless liability cannot lawfully be excluded. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other matter that cannot be excluded by law. Where the customer contributes to a loss by failing to disclose relevant information or by restricting safe access, our liability may be reduced to reflect that contribution.

We are not responsible for pre-existing defects, hidden decay, underground services, unstable walls, weak fencing, unsecured ornaments, or other conditions not reasonably discoverable during a standard inspection. The customer is responsible for removing or protecting items that are fragile, valuable, or vulnerable to vibration, dust, or incidental contact. Where work is performed close to buildings, vehicles, conservatories, glass, or neighbouring property, reasonable protective measures may be used, but no guarantee can be given against minor marks, dust, or unavoidable operational effects.

Tree surgery often involves chainsaws, climbing equipment, wood chippers, stump grinders, vehicles, and lifting operations. The customer agrees not to enter restricted working areas and must keep children, pets, visitors, and unauthorised persons away from the site. If anyone interferes with the work area or ignores safety instructions, we may suspend the job until the issue is resolved. Any delay, extra labour, or additional site control measures arising from such interference may be charged to the customer.

Waste regulations are an important part of our tree surgeon services. Unless otherwise stated, green waste, wood chippings, branches, timber, and arisings removed from the work site will be handled in accordance with applicable environmental and waste management law. We aim to dispose of, recycle, or repurpose waste responsibly through lawful routes, including authorised facilities and accepted reuse practices where appropriate. The customer should not assume that waste will be left on site unless this has been expressly agreed in writing.

Where waste removal is included in the quotation, the price is based on the type and volume of material reasonably expected from the described work. If additional waste is generated because the job becomes larger or more complex than expected, extra disposal charges may apply. If the customer wishes to retain wood, chip, logs, or arisings, this must be agreed in advance and must not create a health and safety issue or delay the removal of hazardous material. Any retained waste becomes the customer’s responsibility once handed over.

We may separate recyclable material from general waste and may process certain arisings for mulch, biomass, or other lawful uses where appropriate. We will not knowingly dispose of controlled waste unlawfully, and the customer agrees not to request or require us to breach any environmental, local authority, or transport rule. If the site contains contaminated material, such as treated timber, soil contamination, invasive species, or other regulated waste, additional handling and disposal terms may apply and may increase the cost.

Where a customer asks us to leave waste on site, they accept responsibility for storage, further handling, and lawful disposal after handover. The customer must ensure that any waste left behind does not obstruct access, create nuisance, or breach local rules. We may refuse to leave certain waste on site if, in our opinion, doing so would be unsafe, unsightly, or inconsistent with environmental obligations. In all cases, final disposal decisions will be made with reference to safety, compliance, and the actual conditions encountered.

All work is carried out subject to applicable UK law, including health and safety duties, environmental requirements, and any relevant occupational standards. The customer must cooperate with reasonable requests relating to parking, access, site briefing, and emergency procedures. If specialist equipment or multiple operatives are required, the customer must ensure that the site can accommodate the planned operation. Any attempt to instruct unsafe methods, unlawful disposal, or unreasonably rushed work may result in immediate suspension of the job.

Governing law and jurisdiction for these terms shall be the law of England and Wales. Any dispute arising out of or in connection with these terms, the quotation, the booking, the work performed, payment, cancellation, or liability shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory legal provisions state otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These terms represent the full understanding between the parties relating to the services described, unless supplemented by a separate written agreement signed by both parties. No waiver of any right or remedy will be effective unless communicated clearly, and any failure to enforce a provision on one occasion does not prevent enforcement on another occasion. The customer should retain a copy of these terms together with the quotation and invoice for their records.

By proceeding with a booking for tree surgeons Nottinghill, you confirm that you have authority to instruct the work, that the information provided is accurate to the best of your knowledge, and that you accept these conditions in full. Our aim is to provide professional, compliant, and efficient tree surgery services while keeping the process clear and predictable for customers. These terms are intended to support that objective by setting out fair expectations on both sides.